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FAQ

Frequently Asked Questions
What is a subscription box?


A subscription box is a package of retail products sent directly to your doorstep on a monthly basis.



What kind of products will be included in my monthly box?


Every month in your box you will receive items chosen by our team. Products such as a t-shirt, nutritional supplements, accessories, and items for cleanliness.


What is the retail value of the items in the subscription box?


The combined retail price of all the items in the box totals more than $50.00 USD



The t-shirts that The OSS Box provides are gender specific?


No, the t-shirts that we send in our every box are unisex.



Why am I paying for the subscription box when I can buy the product myself?


Every month you get to have full sized products delivered directly to your door. The items that we include in every months box you receive are discounted from the retail price. We work with different companies every month to bring you great products and introduce you to some great companies within the BJJ and grappling community.



Will I be billed every month for my subscription?


If you selected the month to month subscription, your account will auto renewal every month on the 7th and the original form of payment will be charged.


If you selected the 3 month subscription, your account will auto renewal every 3 months and the original form of payment will be charged.


What is the shipping time?


Packages are shipped out the last week of every month, United States shipping is 2-4 days.

For our International subscribers the shipping times vary depending on location, 6-14 business days.


Does The OSS Box ship internationally?


Yes, we now ship internationally.

Our international shipping includes the following countries - Australia, Brazil, Canada, Denmark, Finland, France, Germany, Ireland, Israel, Japan, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, South Korea, Sweden, United Kingdom.


We are working on expanding our international market, please stay tuned if your country wasn't included.


Will I still receive the same items Internationally as the subscribers in the USA?


Regardless of your destination, you will receive the same items as all of our subscribers.

Due to regulations, the only difference our international subscribers will see is, their shipment will arrive as a parcel not a box.



When will I be billed for my box?


If you subscribe to the monthly plan 17 days before the end of the month (our cut off date) you will be billed and receive a box for that month. If you subscribe after the cut off date you will receive and be billed for the next months box. For the 3 month prepaid plan you will be billed the 7th of the month after your 3   months are up.


How do cancellations work?


If for any reason you decide to cancel your subscription after the cut off date for the current box, you will not be refunded the amount paid and you will still receive the box.

Any future subscriptions will be canceled and if refund for future subscriptions is due it will be refunded.


Have questions/suggestions?


Feel free to email us. We love hearing from our subscribers.